Refund policy

Returns & Exchanges

• Returns are accepted within 15 days of delivery.

• Customers are responsible for return shipping costs.

• Custom or personalised items (e.g. custom photocards) are non-refundable unless damaged or defective.

Lost or Damaged Orders

• Refunds or replacements are offered after:
  • 2 weeks from the shipping date (UK orders)
  • 1 month from the shipping date (International orders)

• For peace of mind, tracked shipping is strongly recommended, especially for international deliveries.

Order Processing

• Orders are usually processed within 7–10 business days.

• During busy periods, this may vary slightly.

• If you need an item urgently, please contact me before purchasing so I can prioritise your order.

Care Tips

• Keep items in a protective sleeve to preserve quality.

• Heat or humidity may slightly affect edges or colour saturation over time.

Disclaimer
Once shipped, delivery is handled by the postal service or courier. I always pack orders securely and dispatch quickly, but delays or issues in transit are unfortunately outside of my control.

For any questions, feel free to contact me anytime 💜